massagenero.blogg.se - Quest billing customer service

Proactively communicate critical information with assisted living community staff, residents and family members to enhance service levels or maximize pharmacy efficiency.Resolve a determined % of initial calls to satisfied resolution and partner with appropriate internal partners when necessary to solve complex concerns or inquiries.May serve as the primary internal contact for Assisted Living staff to assist with their daily needs and to facilitate resolution of their issues.May answer inquiries from assigned Assisted Living residents or guarantors related to billing, operations, or covered therapies.Maintain compliance with Service Now and documentation in order to ensure issue resolution and allow review of key data by management.Utilize Assisted Living platform tools to promote Omnicare’s service to residents, responsible parties and staff.Pre-onboarding efforts with telephone calls and email campaigns in communities to residents, responsible parties and staff.Work in conjunction with Senior Living Specialists to maximize penetration.Maintain the Standard of Customer Service Excellence expected for the Assisted Living Platform within Omnicare, Inc.

Manage and utilize time effectively, assist others within the unit, to ensure department meets required service levels for improved customer satisfaction results.

Build rapport with agents and internal departments.

Provide exceptional customer service by communicating via telephone and in writing with Agents and Policyholders, internal departments, regarding billing inquiries and service requests.

Manage billing hotline and ensure that proper support is being provided to our customers who are reaching out to us via this channel.

Work closely with third party customer service vendor to provide training, tools and an understanding of billing guidelines in order for them to carry out billing transactions on a controlled basis.

Review billing cases on an individual basis which includes, but is not limited to investigating and managing all credits, refunds, chargebacks and subscription extensions.

Responsibilities for billing customer service